FAQ

Answers to the most frequently asked questions.

How quotas work

Delivery quota: Delivery minutes are the total number of minutes your videos are viewed by all users of your channel. This quota is reset monthly, at each renewal of your subscript ...

How can I suggest improvements or new features?

You can find the community feedback section here https://feedback.teyuto.com

What happens when a user registers on my channel?

Two things can happen when a user registers on your channel:if you have deactivated the "Email verification not mandatory" flag in the General settings of the CUSTOMIZE section, th ...

How do I invite new users to my channel?

You can invite new users to your channel from the MEMBERS section of your dashboard. Once you have selected the "All members" group from the box on the left, click on the ADD MEMBE ...

Can I use my brand's domain for the OTT channel?

From the Essentials plan you have the possibility to connect your custom domain to your channel.

What platforms does Teyuto support?

At Teyuto, we support a wide range of browsers (with different versions), mobile devices with different mobile app versions (Android, iOS), TV Apps and Chromecast devices.   ...

Does Teyuto support TVOD (Transaction Products), SVOD (Subscription Products) and AVOD (Advertising-based Video on demand) modes?

Of course! We support sell contents in these ways. You can contact our Team to get more informations. support@teyuto.com

Can I add a control on the registration of users to my channel?

Yes, you can restrict registration to your channel to users who receive your invitation by simply activating the "Signup disabled (invitation required)" option in the "GENERAL SETT ...

How do I unlock more quotas? Can I do this directly from the dashboard?

Quotas are automatically unlocked after you enter your payment method and will be automatically invoiced monthly based on your extra consumption. It is not possible to buy "quota p ...

Can I customize the web portal and Apps with my brand?

Teyuto allows you to customize your video area with the references of your brand. You can edit images, texts and display options. If you want to proceed to a more complete customiz ...

APPs & Smart TVs

After creating and customising your white-label channel you may need to attract a very wide target audience. All you have to do is ask for a quote for the development of white-lab ...